Cancellation Policy

Customers often can cancel an order, but the window for cancellation may be limited. A typical cancellation policy for home hygiene and personal care products from Hygienuva could include the following:
Cancellation Window: Customers may cancel an order within a specified period after placing it, such as within 24 hours of purchase.
Cancellation Process: Customers may need to contact Hygienuva’s customer service through a designated channel to info@hygienuva.com to initiate the cancellation process.
Refund or Credit: Depending on the timing of the cancellation, customers might be eligible for a full refund or store credit.
Returns are often allowed for products that do not meet the customer’s expectations or arrive damaged. Here’s an example of a generic return policy:
Return Eligibility: Returns may be accepted for unused and unopened items within a certain period after receiving the product, within 7 days.
Return Authorization: Customers may need to contact Hygienuva’s customer service to obtain authorization and instructions for returning the product.
Condition of Returned Items: Returned items should be in their original packaging, unused, and in the same condition as when they were received.
Refund or Exchange: Depending on the situation, customers may be eligible for a refund to their original payment method or an exchange for a similar product.
Return Shipping: The responsibility for return shipping costs may vary. Some companies offer free return shipping, while others may require the customer to cover the cost.